I research interpersonal interaction. I am part of a community of researchers who work on mapping and understanding what we might call the anatomy and physiology of communication. This kind of research provides fascinating and useful insights into how people get things done together: how we understand one another and fail to understand; how we explain things to one another; how we use our bodies and not just our mouths to communicate. Most of my work is about healthcare interaction. I focus on how insights from fundamental research about communication can enhance everyday practice and training amongst healthcare practitioners.
Use the tabs at the top of the page to navigate through this site. You will find information about my work and that of my research group. You will also find pages that give more information about the research approach I use. This approach is called conversation analysis. Conversation analysis relies upon recordings of real life interactions. It is rapidly becoming the gold-standard method for analysing face to face communication. It allows systematically mapping of the form and functioning of communication practices and actions.